Shopping with confidence – it’s what we know you want.
When you shop with Undeniable, you enjoy confidence – the confidence of knowing that if you are not completely satisfied with your purchase, you can simply return it to our warehouse (within the original country of purchase) and we will provide you with an exchange or refund within the guidelines outlined below.
Please note that all returns, refunds, exchanges or repair requests must be accompanied by Proof of Purchase (included with all online purchases).
If you have changed your mind about your purchase, Undeniable will be pleased to offer you a refund or exchange for the full value of the purchased product provided that:
If you are unable to provide satisfactory Proof of Purchase, Undeniable may, in its absolute discretion, provide you with a refund to the current value of the item, provided that:
As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from Undeniable. In accordance with Consumer Law, if the item has a major failure, you may reject the item and seek a refund or exchange, or you may keep the item and seek compensation for any drop in the value of the product.
Please choose and read carefully as we do not offer exchange or refund on discounted items unless the item is faulty, significantly different from what was shown to you, not doing what it is supposed to do, in breach of manufacturer's warranties or consumer guarantees; or where otherwise required by law.
Please contact our support team by email at firstname.lastname@example.org for further information.